Support

We look after our customers 365 days a year

Support

At the Alarming Company, we believe that installing your new alarm is only the start. Our monitoring services and engineers are on hand 24/7 to ensure that you and your property remain secure. We offer maintenance plans to simplify the upkeep of your intruder, CCTV and personal access systems. And should your requirements change, our security consultants can advise on how best to meet them.

Maintenance plans

A maintenance contract is a prudent way of protecting your investment in your system – ensuring your equipment is kept in good working order so it won’t let you down when you need it. We not only offer maintenance plans for systems we install, but can offer a similar service for those installed by other companies. Contact us today to find out more.

Contact me

Peace of mind and priority service
We ensure that your alarm stays fully operational and attend to any problems without delay.
Regular servicing
As you would expect, we carry out regular and full inspections. Audible only alarms are carried out once a year, whilst signalled alarms and more complex systems are serviced twice a year.
Continued police response
It is important to note that if your signalled alarm is not maintained, you run the risk of losing police response.
Comprehensive warranty
For any alarm system, your comprehensive warranty is affected if you are not covered by a maintenance contract.
Lower insurance
Is maintenance a condition of your insurance policy? Many insurers offer a discount if a property is protected by a regularly maintained intruder alarm.

Monitoring Service

One of the most important aspects to any alarm system is the response it achieves upon activation. Through our partner organisations, we offer a fully comprehensive monitoring service that can assess any alarm and then contact either your own key holders, a professional key holding service, or the police.

Keyholder service

In the event of your alarm activating, it is important that we hold details of who should be contacted. This is particularly important if we are providing you with a monitoring service. Should the details of your key holders change, please download the form below, complete, sign and return it to us.

Download key holder form

Book a service call

We will contact you when your system requires maintenance. Depending on the system we installed, we may also know when it goes wrong. However, if you would like to arrange a service call, please use the form below.

Get in touch today

If you think that your home and family could benefit from a CCTV system from The Alarming Company, contact us today to arrange a free, no obligation survey. Call us on 01329 314444 or click the buttons below.

Contact me

What do our customers say?

Southampton City Council has worked with The Alarming Company on a number of projects over a significant number of years. Since the installation of the Housing Concierge Service in 2006, as the manager responsible for this service, I have found TAC extremely professional in their delivery of maintenance and support. They provide a responsive service, always seeking to offer the best possible solution to meet our specific requirements, never over selling products but offering the most cost effective solution. Their knowledge of their field is second to none and I would not hesitate to recommend their services to any potential customer whether that be a large organisation, small business or an individual person

Lisa Haynes, Southampton City Council

We look after our customers 365 days a year

Support

Maintenance plans

Peace of mind and priority service

Regular servicing

Continued police response

Comprehensive warranty

Lower insurance

Monitoring Service

Keyholder service

Book a service call

Get in touch today

How to pay

How to pay – TESTING